Advice Session Supervisor

Post based in Selby

15 hours per week

£22,212 annual salary (pro rata)

Fixed term to 31st March 2018 with possible extension

We are looking to appoint an Advice Session Supervisor to join our Selby team delivering a responsive, flexible and high quality advice service.

The Advice Session Supervisor is responsible for the day to day supervision of the advice team as they provide advice and information face to face, on the telephone, by email and via web chat.

The successful candidate will either have experience of advice session supervision or have recent and ongoing experience delivering generalist advice and be able to demonstrate an ability to work towards meeting the Citizens Advice competences for the Advice Session Supervisor role within an agreed and defined time limit.

The post involves assessment of written case records and the successful candidate will have excellent communication skills and be able to provide feedback objectively and sensitively.

A positive attitude is vital for this role.

For further information about our organisation, a job description, person specification and application pack please email Lucy Ballantyne: asm1@northyorkslca.org.uk

Deadline for applications: 9.00am Friday 21st April 2017

Proposed interview date: Friday 28th April 2017

 

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