Grievance

All organisation’s should have a grievance procedure which employees can follow should they have a grievances relating to their employment.  The Advisors within the Employment Advice Service have created a model grievance procedure and relevant guidance notes to accompany this.

The procedure should be kept up to date and communicated to all staff. We advise organisations to resolve grievances, in line with their procedure, as quickly as possible to the satisfaction of the individual(s) concerned. Where this is not possible, every effort should be made to explain the reasons for the decision.  You should ensure that your managers are trained in the application of the procedure.

Please note that the procedures will need to be adapted to suit the size of your organisation your own management structure.  This will affect (a) timescales and (b) which officers/trustees are designated to be present to consider the hearing and the appeal.  If at all possible, it is important that appeals are heard by people with ultimate management responsibility and without any previous involvement in the case.  This means that you may wish not to involve the Chairperson in earlier decisions.